Return Procedure

 

 

 

 

FOLLOW THESE STEPS FOR RETURNS:

1. To process your return please register your return by sending us an email to receive a return form and state that you want to return our products
2. Fill out the Return Form with the return address that was given by our Customer Care and enclose a copy in your package
3. Please return the product in the original box with all attachments alongside the Return Form.

 

ONLY ITEMS PURCHASED FROM THIS WEBSITE (SHOP.SEGWAY.COM) CAN BE RETURNED ACCORDING TO THE FOLLOWING POLICY:

1. All returns must be in sellable condition and include its original packaging with attachments.
2. We recommend customers select a service, which offers a tracking number when sending back returns. We are not responsible for lost packages.
3. When you are returning an item, you must fill out a Return Form and include the form inside the package when sending back your items.
4. Returns will be processed after the warehouse has inspected items and declares the items are in their original condition. Please allow 7 business days from when it is delivered for your return to be processed.
5. You may return an item within the first 14 days after receipt, so long as the item is in the original condition for a full refund. If you have further questions, you can call or email our Customer Service Representatives: