FOLLOW THESE STEPS FOR RETURNS:
- To process your return please register your return by sending us an email to receive a return form and state that you want to return our products
- Fill out the Return Form with the return address that was given by our Customer Care and enclose a copy in your package
- Please return the product in the original box with all attachments alongside the Return Form.
ONLY ITEMS PURCHASED FROM THIS WEBSITE (SHOP.SEGWAY.COM) CAN BE RETURNED ACCORDING TO THE FOLLOWING POLICY:
- All returns must be in sellable condition and include its original packaging with attachments.
- We recommend customers select a service, which offers a tracking number when sending back returns. We are not responsible for lost packages.
- When you are returning an item, you must fill out a Return Form and include the form inside the package when sending back your items.
- Returns will be processed after the warehouse has inspected items and declares the items are in their original condition. Please allow 7 business days from when it is delivered for your return to be processed.
- You may return an item within the first 14 days after receipt, so long as the item is in the original condition for a full refund. If you have further questions, you can call or email our Customer Service Representatives: